Cross-Channel Risk Network Certificate Program

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Risk, fraud, potential losses and strict regulations are common to all payment channels, including Check, Wire, ACH and Card. Failure to understand the inherent risks, fraud potential and compliance requirements of each system can result in financial losses, lost customers, a tarnished reputation and violations of state and federal regulations.

Building a strong foundation for detecting and mitigating risk and fraud begins with an understanding of the payment channels and their common and unique risks. Federal guidance requires financial institutions and other organizations to understand risk categories and develop sound business practices to minimize exposure.

The Cross-Channel Risk Network Certificate is designed for any payments professional who would benefit from an understanding of payment systems risk, fraud potential and governing rules and regulations. This program examines inherent risks, investigates common areas of exposure, identifies compliance obligations and provides sound risk mitigation practices of four key payment networks – Check, Wire, ACH and Card. To measure proficiency in risk identification and management, each module concludes with a knowledge assessment. The Cross-Channel Risk Network Certificate is awarded upon successful completion of the final course and exam.

Payments professionals who fully complete the Cross Channel Risk Network Certificate will be able to:
Discern the risks of the four major payment systems (Check, Wire, ACH and Card)
Understand compliance obligations for each payment system
Identify risk management techniques
Mitigate the threat of risk and fraud losses

Jim Petkovits, AAP, NCP, APRP

VP, Education

Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

Patty Presta, AAP

VP, Professional Development Events

Patty Presta is Vice President of Professional Development Events at WesPay and is an Accredited ACH Professional who has conducted ACH training since 1997. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management and other electronic payment-related issues. Patty has taught at NACHA’s Payments Conferences and Payments Institute and has also served on several NACHA Rules work groups and task forces. Prior to joining WesPay, Patty worked at the New England ACH Association as their AVP of Education.

John Curtis, AAP, NCP, APRP

SVP, Education & Training

John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

Connie LaChance, AAP, NCP, APRP

Vice President, Education & Training

Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

Angie Smith, AAP, NCP

SVP, Professional Development Events

Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations. She is also responsible for the development and execution of the WesPay Certificate programs relating to ACH, Check and Cross-Channel Risk.

Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement. Angie has an extensive background in the development and implementation of policies and procedures relating to check/image processing, exception processing, and Remote Deposit Capture product offerings.

Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie was the director of education where she was responsible for training various financial institutions relating to check processing and image exchange rules and processes. Prior to working in the payments association arena, Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

Cheri Perry

President, Total Merchant Concepts


General Overview Of Payments System Risk
03/21/2019 at 1:00 PM (PDT)   |  90 minutes
03/21/2019 at 1:00 PM (PDT)   |  90 minutes Is risk at the forefront of your mind as you process payments?  This session offers the opportunity to understand the many different types of risk with processing payments. We will discuss the potential effects on your organization and the steps that you should take to mitigate your risk exposure
Credit and Third-Party Risk for ACH (Part 1)
03/26/2019 at 1:00 PM (PDT)   |  90 minutes
03/26/2019 at 1:00 PM (PDT)   |  90 minutes Third Party Sender Risk for ACH - This course thoroughly reviews Third-Party Sender relationship risk and credit risk in the ACH Network. Participants will review the risks associated with Third-Party Sender relationships, identify mitigation tools, gather tips for completing due diligence on Originators and Third-Party Senders and learn important considerations when setting and reviewing exposure limits.
Credit and Third-Party Risk for ACH (Part 2)
03/28/2019 at 1:00 PM (PDT)   |  90 minutes
03/28/2019 at 1:00 PM (PDT)   |  90 minutes Operational and Fraud Risk for ACH - Operational risk results from inadequate or failed internal processes, people, systems or external events. Fraud risk is intentional misconduct or deliberate deception caused by internal or external parties. This course examines operational and fraud risks in the ACH Network and identifies techniques payments professionals can use to mitigate these risks.
Wire Transfer (Part 1)
04/02/2019 at 1:00 PM (PDT)   |  90 minutes
04/02/2019 at 1:00 PM (PDT)   |  90 minutes Wire Transfer Compliance - This course examines the wire transfer system, including its unique requirements and governing regulations. Participants will learn how wire transfers differ from other payment types, examine distinguishing characteristics of domestic and international wires, and conclude with an in-depth analysis of the UniformCommercial Code 4A.
Wire Transfer (Part 2)
04/04/2019 at 1:00 PM (PDT)   |  90 minutes
04/04/2019 at 1:00 PM (PDT)   |  90 minutes Wire Transfer Risk and Risk Mitigation - This course illustrates how credit, fraud, operations, reputation, systemic and sovereign risks relate to wire transfer. Unique risks associated with wire transfer are also discussed. Proper business continuity processes, security procedures, personnel management tools, corporate account takeover issues and risk mitigation toolsare identified.
Card Dispute Resolutions (Part 1)
04/09/2019 at 1:00 PM (PDT)   |  90 minutes
04/09/2019 at 1:00 PM (PDT)   |  90 minutes Risk Management for Cards - Card fraud has become a lucrative business for fraudsters. During the last decade, the United States experienced several large data breaches that exposed protected consumer data and resulted in significant losses for financial institutions and merchants. This course outlines sound business practices an organization should consider to reduce loss and minimize frustrated cardholders, and identifies tools that are available to assist in combating card fraud.
Card Dispute Resolutions (Part 2)
04/11/2019 at 1:00 PM (PDT)   |  90 minutes
04/11/2019 at 1:00 PM (PDT)   |  90 minutes Card Disputes, Regulation E and Chargebacks - This course provides payments professionals with an overview of the Chargeback process for disputed card transactions and Regulation E investigation requirements. Attendees will review the provisions and timelines defined by Regulation E related to card transactions, discover methods to resolve cardholder claims through the investigation and chargeback process and identify risks related to improper handling of disputed transactions. Additionally, this course reviews the warranties and responsibilities of Zero Liability programs.
Operational Risk and Check Processing (Part 1)
04/16/2019 at 1:00 PM (PDT)   |  90 minutes
04/16/2019 at 1:00 PM (PDT)   |  90 minutes Risk Related to Check Payments - This course examines the risks associated with the clearing and settlement of checks and check images. Key components of proper contracts and agreements, which are critical to mitigating these risks, are identified. Check fraud, including organizational impacts and mitigation tips, are also explored.
Operational Risk and Check Processing (Part 2)
04/18/2019 at 1:00 PM (PDT)   |  90 minutes
04/18/2019 at 1:00 PM (PDT)   |  90 minutes Operational Risk Related to Check Payments - defines the operational risks of check and image items including the clearing, returns and adjustments, as well as the unique risks associated with Remotely Created Checks and Remote Deposit Checks items. Participants will review the check returns and adjustments process through the Federal Reserve and the private sector, identify associated risks and mitigation techniques and garner sound business practices to help mitigate overall check processing risk.
Cross-Channel Risk Network Certificate - Final Review (CCRNC10)
04/23/2019 at 1:00 PM (PDT)   |  90 minutes
04/23/2019 at 1:00 PM (PDT)   |  90 minutes
Cross-Channel Risk Network Certificate - Exam
# of Questions: 125 | Total Points: 125 | Passing Score:  100  |  Time limit: 180 Minutes Each Attempt
# of Questions: 125 | Total Points: 125 | Passing Score:  100  |  Time limit: 180 Minutes Each Attempt
Cross-Channel Risk Network Certificate - Certificate
1.00 CCRNC credit  |  Certificate available
1.00 CCRNC credit  |  Certificate available Certificate for Passing the Cross-Channel Risk Network Certificate Program and Exam.
WesPay Webinar Evaluation
13 Questions