Basic Learning Path: Card Fundamentals

Card transactions continue to dominate the payments space. Whether it's Debit, Credit or Prepaid, financial institutions, merchants and processors are tasked with having an understanding of how plastic is moving money. This is especially true as prepaid cards have become the fastest growing payment channel in the U.S. From the basic overview, to Reg. E investigations, chargebacks and EMV, WesPay's Card Payments Certificate is designed to provide you with a solid overview of card payments, the supporting regulations and your roles & responsibilities.

John Curtis, AAP, NCP, APRP

SVP, Education & Training

John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

Jim Petkovits, AAP, NCP, APRP

VP, Education & Training

Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

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Card Chargbacks (Webcast)
Open to view video.
Open to view video. The proper handling of exceptions, errors and unauthorized card claims is vital to your organization. Understanding the chargeback process and the associated timeframes for submitting them can potentially minimize losses for your organization. At this session we will discuss the different chargeback reasons, requirements and the timeframes for processing chargebacks. NOTE THIS FILE IS AUDIO ONLY.
Quiz - Card Chargebacks
10 Questions  |  Unlimited attempts  |  1/10 points to pass
10 Questions  |  Unlimited attempts  |  1/10 points to pass
EMV & Cards - What You Need To Know (Webcast)
Recorded 07/31/2018
Recorded 07/31/2018 The purpose of this webinar is to look at the latest developments and initiatives regarding the migration to EMV in the United States. Regardless of where you are in regard to introducing this technology to your cardholders, it is important that you stay current with the forever changing decisions and direction that this migration might take.
Quiz - EMV & Cards - What You Need to Know
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Essentials of Cards (Webcast)
Open to view video.
Open to view video. Credit cards are no longer just about "credit". Debit, pre-paid, payroll and other cards continue to evolve. Multiple regulatory changes are affecting the ever-changing world of plastic. Understanding card processing has become more essential. Join WesPay for this informative webinar as we discuss the fundamentals of card processing. This is a basic overview of Cards and is intended for individuals new to card operations, front line staff and individuals wanting to learn more about cards.
Quiz - Essentials of Cards
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Meet Regulation E & Regulation Z (Webcast)
Open to view video.
Open to view video. Credit and Debit cards are both vital to the payments industry and although they provide the same level of convenience to cardholders they are governed by different regulations. The objective of this program is to look at each of these regulations and the unique requirements that they have for disclosures, protecting consumers and error resolution.
Meet Regulation E & Regulation Z (Webcast)
Recorded 07/31/2018
Recorded 07/31/2018 Credit and Debit cards are both vital to the payments industry and although they provide the same level of convenience to cardholders they are governed by different regulations. The objective of this program is to look at each of these regulations and the unique requirements that they have for disclosures, protecting consumers and error resolution.
Quiz - Meet Regulation E and Regulation Z
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Regulation E for Debit Cards (Webcast)
Recorded 03/25/2020
Recorded 03/25/2020 The error resolution process for debit card transactions has very specific timeframes and requirements for communicating information to consumers throughout the investigative process. Card issuers must ensure that they are correctly interpreting Regulation E and are in compliance with all of the requirements for processing error disputes resulting from debit card transactions. This session is intended for those that work directly with cards or work in an audit or compliance role.
Quiz - Regulation E for Debit Cards
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Certificate - Card
0.00 credits  |  Certificate available
0.00 credits  |  Certificate available
AAP CE Credits
7.20 AAP credits  |  No certificate available
7.20 AAP credits  |  No certificate available