Basic Learning Path: ACH Operations

This certificate is ideal for operations personnel who want a broader understanding of ACH operational issues and processes, as well as the ability to identify and respond to exception situations. This is a great option for quick training of new operations staff.

John Curtis, AAP, NCP, APRP

SVP, Education & Training

John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

Jim Petkovits, AAP, NCP, APRP

VP, Education & Training

Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

Connie LaChance, AAP, NCP, APRP

VP, Education & Training

Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

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2020 Payments Update (Webcast)
Recorded 04/07/2020
Recorded 04/07/2020 New ACH Rules, Regulation CC Updates, Real-Time Payments and more! Yes, the Payments industry continues to evolve with new and exciting changes in speed and technology, and it wouldn’t be a new year unless those changes were accompanied by some not as thrilling developments, impacting risk and our regulatory compliance areas. In either case, it’s vital to ensure you and your staff are both knowledgeable and prepared. Attend WesPay’s 2020 Payments Update Webinar and gain the tools you need to tackle changing regulations.
Quiz - 2020 Payments Update
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
ACH Exception Item Handling (Webcast)
Open to view video.
Open to view video. ACH Exception Item Processing can be confusing and it is important to understand the various processes surrounding ACH Rules. Noncompliance with the rules may lead to rules violations and customer dissatisfaction. This session will cover issues such as Reclamations, Return items and NOCs. We will share tips and ideas other members have used to limit their liability and make their Operations more successful. Let WesPay help increase your knowledge by attending this webinar.
Quiz - ACH Exceptions Item Handling
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Essentials of ACH (Webcast)
Open to view video.
Open to view video. This webinar focuses on the essentials of ACH, including a brief history of the Network and defining the parties of ACH transactions. We will also discuss the transaction flow and settlement process. In addition, we will cover many aspects of exception item processing, including stop payments vs. authorization revoked and unauthorized debits. This is a basic overview of ACH and is intended for individuals new to ACH operations, frontline Staff and individuals wanting to learn more about ACH. **This recording contains audio only. Note that audio starts about 1 minute, 15 seconds into the recording.
Quiz - Essentials of ACH
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Federal Government Payments (Webcast)
Recorded 09/23/2018
Recorded 09/23/2018 This session discusses the processing of Federal Government ACH payments. Understanding the fundamental differences of Federal Government Payments will impact a financial institution’s ACH operations and assist in preventing unnecessary losses. This webinar will cover important topics such as automated enrollment (ENR), paper and paperless enrollments, notifications of change (NOC), death notification entries (DNE), return items and most importantly, reclamations.
Quiz - Federal Government Payments
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Stop Payment Vs. Authorization Revoked (Webcast)
Recorded 09/23/2018
Recorded 09/23/2018 There is always confusion as to when we use a stop payment or return as authorization revoked. Are you aware of the rules related to authorization revoked? This short course will go into detail around the differences between stop payments and revoked authorizations, and when each is to be used. We will also take a look at unauthorized returns, when to use them, what the rules say, and how they differ between consumers and our corporate customers.
Quiz - Stop Payments vs. Authorization Revoked
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Certificate - ACH for Operations
0.00 credits  |  Certificate available
0.00 credits  |  Certificate available
AAP CE Credits
6.00 AAP credits  |  No certificate available
6.00 AAP credits  |  No certificate available