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  • 2019 Payments Rules Update

    Contains 2 Component(s) Includes a Live Event on 03/27/2019 at 1:00 PM (PDT)

    It's a new year and the payments industry continues to evolve. Attend WesPay’s 2019 Payments Update Workshop and let our experts give you the tools you need to tackle the upcoming year before changes take effect.

    The Payments industry continues to evolve with new and exciting changes in speed and technology, and it wouldn’t be a new year unless those changes were accompanied by some not as thrilling developments, impacting risk and our regulatory compliance areas. In either case, it’s vital to ensure you and your staff are both knowledgeable and prepared.  Attend our 2019 Payments Update Workshop and let WesPay give you the tools you need to tackle the upcoming year before changes take effect.

    Patty Presta, AAP

    VP, Professional Development Events

    Patty Presta is Vice President of Professional Development Events at WesPay and is an Accredited ACH Professional who has conducted ACH training since 1997. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management and other electronic payment-related issues. Patty has taught at NACHA’s Payments Conferences and Payments Institute and has also served on several NACHA Rules work groups and task forces. Prior to joining WesPay, Patty worked at the New England ACH Association as their AVP of Education.

    Connie LaChance, AAP, NCP, APRP

    Vice President, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

  • 2019 WesPay Fraud Symposium

    Contains 1 Component(s)

    Anaheim, CA - 03/27/2019 9:00am - 4:00pm (Local Time): Announcing WesPay's very first one-day conference for information and solutions to prevent and mitigate payments fraud

    Announcing WesPay's very first one-day conference for information and solutions to prevent and mitigate payments fraud. More information | Agenda

    Sessions
    Faster Payments Fraud Management: Navigating Through Uncharted Waters
    Changes in U.S. Payments Fraud 2012-2016: Evidence from the Federal Reserve Payments Study
    Fraud, Scams and Identity Theft: How to Protect Vulnerable Older Adults
    Payments Fraud Case Studies and Trends
    Fighting Faster Payments Fraud with Machine Learning
    Payment Fraud in a Real-Time Payment Environment

  • Credit and Third-Party Risk for ACH (Two-Part Series) (CCRNC2)

    Contains 3 Component(s) Includes a Live Event on 03/26/2019 at 1:00 PM (PDT)

    The series covers payments professionals with an overview of the Chargeback process for disputed card transactions and Regulation E investigation requirements, and Third-Party Sender relationship risk and credit risk in the ACH Network.

    Part 1: This course provides payments professionals with an overview of the Chargeback process for disputed card transactions and Regulation E investigation requirements. Attendees will review the provisions and timelines defined by Regulation E related to card transactions, discover methods to resolve cardholder claims through the investigation and chargeback process and identify risks related to improper handling of disputed transactions. Additionally, this course reviews the warranties and responsibilities of Zero Liability programs.

    Part 2: This course thoroughly reviews Third-Party Sender relationship risk and credit risk in the ACH Network. Participants will review the risks associated with Third-Party Sender relationships, identify mitigation tools, gather tips for completing due diligence on Originators and Third-Party Senders and learn important considerations when setting and reviewing exposure limits.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Connie LaChance, AAP, NCP, APRP

    Vice President, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Patty Presta, AAP

    VP, Professional Development Events

    Patty Presta is Vice President of Professional Development Events at WesPay and is an Accredited ACH Professional who has conducted ACH training since 1997. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management and other electronic payment-related issues. Patty has taught at NACHA’s Payments Conferences and Payments Institute and has also served on several NACHA Rules work groups and task forces. Prior to joining WesPay, Patty worked at the New England ACH Association as their AVP of Education.

  • Payments Tip: Regulation E Remittance Transfer Rules

    Contains 2 Component(s) Includes a Live Event on 03/22/2019 at 12:00 PM (PDT)

    The Regulation E Remittance Transfer Rule ensures consumers have the information needed related to fees, availability and rights. Let the experts at WesPay guide you through the maze of time frames, disclosure requirements, liabilities and consumer rights. This session is a must for any payments business or financial institution offering international transfers to consumers.

    The Regulation E Remittance Transfer Rule ensures consumers have the information needed related to fees, availability and rights.  Governed by the CFPB, this Subpart has been complex from implementation and can create significant losses if not properly followed.  Let the experts at WesPay guide you through the maze of time frames, disclosure requirements, liabilities and consumer rights. This session is a must for any payments business or financial institution offering international transfers to consumers.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Patty Presta, AAP

    VP, Professional Development Events

    Patty Presta is Vice President of Professional Development Events at WesPay and is an Accredited ACH Professional who has conducted ACH training since 1997. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management and other electronic payment-related issues. Patty has taught at NACHA’s Payments Conferences and Payments Institute and has also served on several NACHA Rules work groups and task forces. Prior to joining WesPay, Patty worked at the New England ACH Association as their AVP of Education.

  • General Overview Of Payments System Risk (CCRNC1)

    Contains 2 Component(s) Includes a Live Event on 03/21/2019 at 1:00 PM (PDT)

    Is risk at the forefront of your mind as you process payments?  This session offers the opportunity to understand the many different types of risk with processing payments. We will discuss the potential effects on your organization and the steps that you should take to mitigate your risk exposure

    Is risk at the forefront of your mind as you process payments?  This session offers the opportunity to understand the many different types of risk with processing payments. We will discuss the potential effects on your organization and the steps that you should take to mitigate your risk exposure

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Connie LaChance, AAP, NCP, APRP

    Vice President, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

  • Regulation E (Seattle, WA)

    Contains 2 Component(s)

    Seattle, WA - 03/21/2019 1:00pm - 4:00pm (Local Time): The most frequent inquiries on the WesPay Payments Hotline revolve around Regulation E and ACH Disputes. What do I do? What is an Error? Join WesPay for this informative Workshop and get the information you need to keep you Reg. E compliant.

    Seattle, WA - 03/21/2019 1:00pm - 4:00pm (Local Time):  

    The most frequent questions asked on the WesPay Payments Hotline revolve around Regulation E and ACH Disputes:
    • What do I do?
    • What is an Error?
    • What is the consumer liability?
    • Is this a Reg. E claim or Unauthorized ACH?
    We will look at all of these situations and more as we discuss consumer and corporate disputes in detail and provide the information you need to keep you Reg. E compliant.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • Payments Update 2019 (Seattle, WA)

    Contains 2 Component(s)

    Seattle, WA - 03/21/2019 9:00am - 12:00pm (Local Time): Join WesPay for our annual Payments Update Workshop, where we’ll bring you up to date on the latest changes in the Payments industry.

    Seattle, WA - 03/21/2019 9:00am - 12:00pm (Local Time):

    2019 promises to bring significant impact to both ACH Rules and Check regulations. This half-day Workshop will cover the changes in the following areas:

    ACH
    • ACH Audit
    • Data Security
    • Return Processing
    • Same Day ACH (minor updates)

    Check
    • Presumption of Alteration
    • Reg CC
    • Reg J
    • OC-3

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • Treasury Management Sales

    Contains 2 Component(s) Includes a Live Event on 03/20/2019 at 1:00 PM (PDT)

    Offering treasury management solutions can be a lucrative business line for a financial institution. This course explores best practices in selling treasury solutions to businesses based on the five tenets of treasury management: payables, receivables, information reporting, liquidity management and fraud prevention. We’ll explore how to approach businesses to win new clients and deepen existing relationships, building a sales discipline to ensure success, questions to ask businesses to truly understand needs, and much more.

    Offering treasury management solutions can be a lucrative business line for a financial institution. This course explores best practices in selling treasury solutions to businesses based on the five tenets of treasury management: payables, receivables, information reporting, liquidity management and fraud prevention. We’ll explore how to approach businesses to win new clients and deepen existing relationships, building a sales discipline to ensure success, questions to ask businesses to truly understand needs, and much more.

    Melissa Giddens, CTP, AAP, NCP

    SVP, Payments Strategy

    With over 20 years of experience in treasury management consulting, Melissa has worked with businesses on both the east and west coasts to help build optimal structures for managing payables and receivables, mitigating the risk of fraud, and maximizing cash flow. Her background working with businesses of all sizes in a variety of industry segments has helped her contribute significantly toward growing the treasury management revenue for her employers, including community, regional and large financial institutions. As the Principal Consultant for WesPay Advisors, Melissa consults with financial institutions and payments vendors around process improvement, payments strategy and payments regulation. In 2016, she won the Frank E. Zima Payments Advocacy Award and has won numerous sales awards throughout her career. Melissa received her Bachelor of Science degree from DeVry University and her Master of Business Administration from Green Mountain College. Melissa holds the Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) and National Check Professional (NCP) designations.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

  • Regulation E (Springfield, OR)

    Contains 2 Component(s)

    Springfield, OR - 03/20/2019 1:00pm - 4:00pm (Local Time): The most frequent inquiries on the WesPay Payments Hotline revolve around Regulation E and ACH Disputes. What do I do? What is an Error? Join WesPay for this informative Workshop and get the information you need to keep you Reg. E compliant.

    Springfield, OR - 03/20/2019 1:00pm - 4:00pm (Local Time):  

    The most frequent questions asked on the WesPay Payments Hotline revolve around Regulation E and ACH Disputes:
    • What do I do?
    • What is an Error?
    • What is the consumer liability?
    • Is this a Reg. E claim or Unauthorized ACH?
    We will look at all of these situations and more as we discuss consumer and corporate disputes in detail and provide the information you need to keep you Reg. E compliant.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

  • Payments Update 2019 (Springfield, OR)

    Contains 2 Component(s)

    Springfield, OR - 03/20/2019 9:00am - 12:00pm (Local Time): Join WesPay for our annual Payments Update Workshop, where we’ll bring you up to date on the latest changes in the Payments industry.

    Springfield, OR - 03/20/2019 9:00am - 12:00pm (Local Time):

    2019 promises to bring significant impact to both ACH Rules and Check regulations. This half-day Workshop will cover the changes in the following areas:

    ACH
    • ACH Audit
    • Data Security
    • Return Processing
    • Same Day ACH (minor updates)

    Check
    • Presumption of Alteration
    • Reg CC
    • Reg J
    • OC-3

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.