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  • 2021 WesPay Payments Symposium

    Contains 1 Component(s), Includes Credits Includes a Live In-Person Event on 09/14/2021 at 8:00 AM (PDT)

    09/13/2020 (1:00pm to 4:00pm Pacific Time), 09/14/2020 - 09/15/2020 (8:00am - 5:00pm Pacific Time): The Payments Symposium will provide attendees with the tools needed to set a payments strategy for their organization all the while keeping in mind the risk and compliance issues surrounding this area of your company. The payments environment requires insightful planning, clear direction and enterprise thinking to stay ahead of the competition and retain customers. Together attendees will connect and share success strategies within the various payments channels. This interactive environment will generate ideas to put to work right away.

    The Payments Symposium will provide attendees with the tools needed to set a payments strategy for their organization all the while keeping in mind the risk and compliance issues surrounding this area of your company. The payments environment requires insightful planning, clear direction and enterprise thinking to stay ahead of the competition and retain customers. Together attendees will connect and share success strategies within the various payments channels. This interactive environment will generate ideas to put to work right away.

    Pre-Conference Workshops:  09/13/2021, 1:00pm to 4:00pm Pacific Time

    Payments Symposium:  09/14/2021 and 09/15/2021, 8:00am to 5:00pm Pacific Time

    Angie Smith, AAP, NCP

    SVP, Professional Development Events

    Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations. She is also responsible for the development and execution of the WesPay Certificate programs relating to ACH, Check and Cross-Channel Risk.

    Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement. Angie has an extensive background in the development and implementation of policies and procedures relating to check/image processing, exception processing, and Remote Deposit Capture product offerings.

    Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie was the director of education where she was responsible for training various financial institutions relating to check processing and image exchange rules and processes. Prior to working in the payments association arena, Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

    Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

    William Schoch

    President & CEO

    Bill is responsible for strategic initiatives to grow the association and provide maximum value to members and brings nearly thirty years of electronic payments experience to WesPay and has worked for leading payments organizations, including Visa International, Citibank, N.A., and NACHA – The Electronic Payments Association. He consults to financial institutions in the areas of payments strategy and process improvement. Bill has an extensive background in the development and implementation of products and services relating to ACH, wire transfer, purchasing card, debit card, P2P payments, and money transfer networks.

    Prior to joining WesPay, Bill spent eleven years at Visa International serving in product leadership positions and was responsible for managing Visa’s global remittance service and initiatives to expand financial services to the unbanked in emerging markets. Bill was the global product manager for Visa’s debit products and was the founder of the Visa International Global Debit Forum. Prior to Visa, Bill spent eight years in the Global Cash Management division of Citibank, where he was responsible for strategic sales, product management and client on-boarding of domestic and cross-border payment solutions.

    Bill currently serves on the Boards of WesPay, USA Technologies (NASDAQ: USAT) and WesPay Advisors.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Patty Presta, AAP, NCP

    VP, Professional Development Events

    Patty Presta is Vice President of Professional Development Events at WesPay and is an Accredited ACH Professional who has conducted ACH training since 1997. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management and other electronic payment-related issues. Patty has taught at NACHA’s Payments Conferences and Payments Institute and has also served on several NACHA Rules work groups and task forces. Prior to joining WesPay, Patty worked at the New England ACH Association as their AVP of Education.

  • Ho’ohui 2021: WesPay’s Hawaii Payments Symposium

    Contains 4 Component(s), Includes Credits Includes a Live Web Event on 05/13/2021 at 5:00 PM (PDT)

    Virtual Conference for Honolulu, HI - 05/13/2021 5:00pm - 8:00pm (Pacific Time)/2:00pm - 5:00pm (Hawaii Time): The fourth annual Hawaii WesPay Payments Symposium will focus on how compliance and advancement in systems continue to shape the way we look at payment services. We will be hosting an information-packed afternoon, with executive level presenters, bringing you the latest information on upcoming and changing regulations, a new payments system, and emerging technology.

    Virtual Conference for Honolulu, HI - 05/13/2021 5:00pm - 8:00pm (Pacific Time)/2:00pm - 5:00pm (Hawaii Time):

    The fourth annual Hawaii WesPay Payments Symposium will focus on how compliance and advancement in systems continue to shape the way we look at payment services. We will be hosting an information-packed afternoon, with executive level presenters, bringing you the latest information on upcoming and changing regulations, a new payments system, and emerging technology.

    Angie Smith, AAP, NCP

    SVP, Professional Development Events

    Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations. She is also responsible for the development and execution of the WesPay Certificate programs relating to ACH, Check and Cross-Channel Risk.

    Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement. Angie has an extensive background in the development and implementation of policies and procedures relating to check/image processing, exception processing, and Remote Deposit Capture product offerings.

    Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie was the director of education where she was responsible for training various financial institutions relating to check processing and image exchange rules and processes. Prior to working in the payments association arena, Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

    Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

    William Schoch

    President & CEO

    Bill is responsible for strategic initiatives to grow the association and provide maximum value to members and brings nearly thirty years of electronic payments experience to WesPay and has worked for leading payments organizations, including Visa International, Citibank, N.A., and NACHA – The Electronic Payments Association. He consults to financial institutions in the areas of payments strategy and process improvement. Bill has an extensive background in the development and implementation of products and services relating to ACH, wire transfer, purchasing card, debit card, P2P payments, and money transfer networks.

    Prior to joining WesPay, Bill spent eleven years at Visa International serving in product leadership positions and was responsible for managing Visa’s global remittance service and initiatives to expand financial services to the unbanked in emerging markets. Bill was the global product manager for Visa’s debit products and was the founder of the Visa International Global Debit Forum. Prior to Visa, Bill spent eight years in the Global Cash Management division of Citibank, where he was responsible for strategic sales, product management and client on-boarding of domestic and cross-border payment solutions.

    Bill currently serves on the Boards of WesPay, USA Technologies (NASDAQ: USAT) and WesPay Advisors.

  • Check Rules & Regulations (Two-Part Series)

    Contains 5 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/30/2021 at 10:00 AM (PDT)

    The most confusing thing about check processing is that there are so many areas of governance. Uniform Commercial Code (UCC) sections 3 & 4 and Regulation CC play significant parts in your check operations. In part one of this two-part series, we will review of the check payment system’s regulatory foundation, focusing on UCC. In part two of the program we will look at the regulatory foundation with a discussion of Regulation CC, part of the Code of Federal Regulations (CFR). Scenarios will be used to illustrate key warranties and how breach of warranty situations may be handled.

    The most confusing thing about check processing is that there are so many areas of governance. Uniform Commercial Code (UCC) sections 3 & 4 and Regulation CC play significant parts in your check operations. In part one of this two-part series, we will review of the check payment system’s regulatory foundation, focusing on UCC. In part two of the program we will look at the regulatory foundation with a discussion of Regulation CC, part of the Code of Federal Regulations (CFR). Scenarios will be used to illustrate key warranties and how breach of warranty situations may be handled.

  • Regulation E Disputes for Debit Cards

    Contains 4 Component(s), Includes Credits Includes a Live Web Event on 03/25/2021 at 1:00 PM (PDT)

    Governed by the CFPB, Regulation E implements the Electronic Funds Transfer Act, providing consumers with protection from many types of unauthorized debits. But how do you know which ones require provisional credit, let alone refunding charges? Join this informative WesPay Webinar to better understand how Reg. E disputes apply to Debit Cards.

    Governed by the CFPB, Regulation E implements the Electronic Funds Transfer Act, providing consumers with protection from many types of unauthorized debits. But how do you know which ones require provisional credit, let alone refunding charges? Join this informative WesPay Webinar to better understand how Reg. E disputes apply to Debit Cards.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

  • OFAC Compliance for Payments

    Contains 4 Component(s), Includes Credits Includes a Live Web Event on 03/24/2021 at 1:00 PM (PDT)

    OFAC (The Office of Foreign Assets Control) administers and enforces economic sanction programs primarily against countries and groups of individuals, such as terrorists and narcotics traffickers. OFAC’s responsibilities for a financial institution vary depending on whether the transaction is considered domestic or international. This webinar will cover your responsibilities when handling international transactions and address possible liabilities when posting prohibited transactions.

    OFAC (The Office of Foreign Assets Control) administers and enforces economic sanction programs primarily against countries and groups of individuals, such as terrorists and narcotics traffickers. OFAC’s responsibilities for a financial institution vary depending on whether the transaction is considered domestic or international. This webinar will cover your responsibilities when handling international transactions and address possible liabilities when posting prohibited transactions.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

  • 2021 WesPay Virtual Fraud Symposium

    Contains 6 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/17/2021 at 8:30 AM (PDT)

    Announcing WesPay's third annual conference for information and solutions to prevent and mitigate payments fraud. This will be a virtual event where you can stream from your computer or tables from any location.

    Announcing WesPay's third annual virtual conference for information and solutions to prevent and mitigate payments fraud. More information | Agenda

    Wednesday, March 17, 2020 - 8:30 am - 2:30 pm PT

    - This will be a virtual event. 
    - Stream from your computer or tablet from any location!
    - Handouts, agenda, and sign in instructions will be available before March 17

    Continuing Education Available:    Pending AAP, APRP, and NCP

    Agenda and Session Information to be announced.

    Angie Smith, AAP, NCP

    SVP, Professional Development Events

    Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations. She is also responsible for the development and execution of the WesPay Certificate programs relating to ACH, Check and Cross-Channel Risk.

    Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement. Angie has an extensive background in the development and implementation of policies and procedures relating to check/image processing, exception processing, and Remote Deposit Capture product offerings.

    Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie was the director of education where she was responsible for training various financial institutions relating to check processing and image exchange rules and processes. Prior to working in the payments association arena, Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

    Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

    William Schoch

    President & CEO

    Bill is responsible for strategic initiatives to grow the association and provide maximum value to members and brings nearly thirty years of electronic payments experience to WesPay and has worked for leading payments organizations, including Visa International, Citibank, N.A., and NACHA – The Electronic Payments Association. He consults to financial institutions in the areas of payments strategy and process improvement. Bill has an extensive background in the development and implementation of products and services relating to ACH, wire transfer, purchasing card, debit card, P2P payments, and money transfer networks.

    Prior to joining WesPay, Bill spent eleven years at Visa International serving in product leadership positions and was responsible for managing Visa’s global remittance service and initiatives to expand financial services to the unbanked in emerging markets. Bill was the global product manager for Visa’s debit products and was the founder of the Visa International Global Debit Forum. Prior to Visa, Bill spent eight years in the Global Cash Management division of Citibank, where he was responsible for strategic sales, product management and client on-boarding of domestic and cross-border payment solutions.

    Bill currently serves on the Boards of WesPay, USA Technologies (NASDAQ: USAT) and WesPay Advisors.

    Chris Selmi, AAP, CRCM (Moderator)

    SVP, Risk & Regulatory Compliance

    Chris is a recognized industry expert in managing payment-related regulatory impacts and risk mitigation. He consults to financial institutions to develop processes and programs to facilitate compliance with payment law and regulation and industry standards. Prior to joining WesPay, Chris spent sixteen years at Bank of America in the electronic payments group where his responsibilities included operations management, project support, and client and application testing and where he served as the compliance and regulatory control manager for both ACH and Wire payments.

    Chris served as Bank of America’s representative on the WesPay Board and as the Chair of WesPay’s Rules Advisory Council and the Risk Management Advisory Council. He is a member of NACHA’s Risk Management Advisory Group.

    Chris holds the designation of Accredited ACH Professional (AAP) and Certified Regulatory Compliance Manager (CRCM).

  • Payments Fraud (Virtual Workshop)

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 03/11/2021 at 1:00 PM (PST)

    Virtual Workshop - 03/11/2021 1:00pm - 4:00pm (Pacific Time): Financial thieves are business people, just like us. Their job is to learn the cracks in our systems; our job is to fill those cracks. This session will provide you with the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Join us to learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

    Virtual Workshop - 03/11/2021 1:00pm - 4:00pm (Pacific Time):
    CEU – 3.6 AAP

    Financial thieves are business people, just like us. Their job is to learn the cracks in our systems; our job is to fill those cracks. This session will provide you with the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Join us to learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • 2021 Payments Update (Virtual Workshop)

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 03/10/2021 at 1:00 PM (PST)

    Virtual Workshop - 03/10/2021 1:00pm - 4:00pm (Pacific Time): New ACH Rules, added processing windows, Real-Time Payments and more! It seems each year the Payments industry continues to evolve with new and exciting changes in speed and technology, and . . . increased risk and compliance.  With these changes, it’s vital to ensure you and your staff are both knowledgeable and prepared.  WesPay’s 2021 Payments Update Workshops will give you the tools you need to tackle upcoming year before changes take effect.

    Virtual Workshop - 03/10/2021 1:00pm - 4:00pm (Pacific Time):
    CEU – 3.6 AAP

    New ACH Rules, added processing windows, Real-Time Payments and more! It seems each year the Payments industry continues to evolve with new and exciting changes in speed and technology, and . . . increased risk and compliance.  With these changes, it’s vital to ensure you and your staff are both knowledgeable and prepared.  WesPay’s 2021 Payments Update Workshops will give you the tools you need to tackle upcoming year before changes take effect.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • Payments Fraud (Virtual Workshop)

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 03/03/2021 at 2:00 PM (PST)

    Virtual Workshop - 03/03/2021 2:00pm - 5:00pm (Pacific Time): Financial thieves are business people, just like us. Their job is to learn the cracks in our systems; our job is to fill those cracks. This session will provide you with the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Join us to learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

    Virtual Workshop - 03/03/2021 2:00pm - 5:00pm (Pacific Time):
    CEU – 3.6 AAP

    Financial thieves are business people, just like us. Their job is to learn the cracks in our systems; our job is to fill those cracks. This session will provide you with the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Join us to learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • ACH Policies & Procedures (Two-Part Series)

    Contains 5 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/03/2021 at 1:00 PM (PST)

    In today’s environment of rapidly evolving financial regulation, keeping current with ACH-related requirements can be a challenge. Regulators at both state and federal levels require Board-approved policies to define the scope, strategy, and risk tolerance of an organization’s ACH service. Good procedures can reduce your exposure to Operating Risk. This two-part ACH Policies and Procedures webinar series will put you on the path to developing your own policies and procedures documents.

    In today’s environment of rapidly evolving financial regulation, keeping current with ACH-related requirements can be a challenge. Regulators at both state and federal levels require Board-approved policies to define the scope, strategy, and risk tolerance of an organization’s ACH service. Good procedures can reduce your exposure to Operating Risk. This two-part ACH Policies and Procedures webinar series will put you on the path to developing your own policies and procedures documents.