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  • Lunchtime Tip: Federal Government Reclamations

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/25/2020 at 12:00 PM (PDT)

    The Federal Government uses Reclamations to recover benefit payments made via ACH to an account of a recipient who died or who has become legally incapacitated. Timing and accuracy are crucial when dealing with this sensitive process. Under 31 CFR 210, your Fed accounts may be debited the full amount of Reclamations if proper procedures are not followed, but a few simple procedures can dramatically reduce your financial institution’s liability. Join us for this important Payments Tip.

    The Federal Government uses Reclamations to recover benefit payments made via ACH to an account of a recipient who died or who has become legally incapacitated. Timing and accuracy are crucial when dealing with this sensitive process. Under 31 CFR 210, your Fed accounts may be debited the full amount of Reclamations if proper procedures are not followed, but a few simple procedures can dramatically reduce your financial institution’s liability. Join us for this important Payments Tip.

  • Zelle: A Closer Look

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/23/2020 at 1:00 PM (PDT)

    We’ve all heard about Zelle, as many financial institutions have made this their P2P application of choice. But do you really understand the inner workings of Zelle? What happens when transferring funds from/to non-Zelle participants? How does settlement take place? We’ll answer these questions and more during this informative Webinar. Join WesPay and let us give you that closer look into Zelle.

    We’ve all heard about Zelle, as many financial institutions have made this their P2P application of choice. But do you really understand the inner workings of Zelle? What happens when transferring funds from/to non-Zelle participants? How does settlement take place? We’ll answer these questions and more during this informative Webinar. Join WesPay and let us give you that closer look into Zelle.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

    Connie LaChance, AAP, NCP, APRP

    VP, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

  • ACH Exceptions: The Whole Nine Yards (Anaheim, CA)

    Contains 3 Component(s), Includes Credits Includes a Live In-Person Event on 09/23/2020 at 9:00 AM (PDT)

    Anaheim, CA - 09/23/2020 9:00am - 3:00pm (Local Time): ACH Exception Item Processing, at minimum, is confusing, and it is important to understand the various processes surrounding ACH Rules. Consumer vs. business, payroll vs. check conversion, proper time frames. The list goes on. Non-compliance with the rules may lead to violations and possible fines. This session will cover all you need to know when it comes to returns, reclamations, reversals, NOCs and more. We will share tips and ideas other members have used to limit their liability and make their operations more successful. Let WesPay help increase your knowledge by attending this informative and interactive workshop.

    Anaheim, CA - 09/23/2020 9:00am - 3:00pm (Local Time)
    CEU – 6.0 AAP

    ACH Exception Item Processing, at minimum, is confusing, and it is important to understand the various processes surrounding ACH Rules. Consumer vs. business, payroll vs. check conversion, proper time frames. The list goes on. Non-compliance with the rules may lead to violations and possible fines. This session will cover all you need to know when it comes to returns, reclamations, reversals, NOCs and more. We will share tips and ideas other members have used to limit their liability and make their operations more successful. Let WesPay help increase your knowledge by attending this informative and interactive workshop.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

  • Check Boot Camp - Level I (Spokane, WA)

    Contains 3 Component(s), Includes Credits Includes a Live In-Person Event on 09/22/2020 at 9:00 AM (PDT)

    Spokane, WA - 09/22/2020 - 09/23/2020 9:00am - 3:00pm (Local Time): A basic course designed for those with one to two years of check experience, Check Boot Camp is an intense, in-person, two-day workshop event. Anyone interested in learning more about this payments channel will benefit. Attendees will walk away from Check Boot Camp with the tools needed to be more effective in their positions and have a much greater knowledge of check operations, compliance and their growing use in its ever-changing landscape. If you offer Remote Deposit Capture services, this is an excellent course to better understand roles, responsibilities and monitoring. This is a great stepping stone if you’re considering going for the NCP in the future.

    Spokane, WA - 09/22/2020 - 09/23/2020 9:00am - 3:00pm (Local Time): 

    A basic course designed for those with one to two years of check experience, Check Boot Camp is an intense, in-person, two-day workshop event. Anyone interested in learning more about this payments channel will benefit. Attendees will walk away from Check Boot Camp with the tools needed to be more effective in their positions and have a much greater knowledge of check operations, compliance and their growing use in its ever-changing landscape. If you offer Remote Deposit Capture services, this is an excellent course to better understand roles, responsibilities and monitoring. This is a great stepping stone if you’re considering going for the NCP in the future.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education & Training

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • ACH Exceptions: The Whole Nine Yards (Ontario, CA)

    Contains 3 Component(s), Includes Credits Includes a Live In-Person Event on 09/22/2020 at 9:00 AM (PDT)

    Ontario, CA - 09/22/2020 9:00am - 3:00pm (Local Time): ACH Exception Item Processing, at minimum, is confusing, and it is important to understand the various processes surrounding ACH Rules. Consumer vs. business, payroll vs. check conversion, proper time frames. The list goes on. Non-compliance with the rules may lead to violations and possible fines. This session will cover all you need to know when it comes to returns, reclamations, reversals, NOCs and more. We will share tips and ideas other members have used to limit their liability and make their operations more successful. Let WesPay help increase your knowledge by attending this informative and interactive workshop.

    Ontario, CA - 09/22/2020 9:00am - 3:00pm (Local Time)
    CEU – 6.0 AAP

    ACH Exception Item Processing, at minimum, is confusing, and it is important to understand the various processes surrounding ACH Rules. Consumer vs. business, payroll vs. check conversion, proper time frames. The list goes on. Non-compliance with the rules may lead to violations and possible fines. This session will cover all you need to know when it comes to returns, reclamations, reversals, NOCs and more. We will share tips and ideas other members have used to limit their liability and make their operations more successful. Let WesPay help increase your knowledge by attending this informative and interactive workshop.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

  • 2020 WesPay Payments Symposium

    Contains 4 Component(s), Includes Credits Includes a Live In-Person Event on 09/16/2020 at 7:00 AM (PDT)

    Anaheim, CA - 09/16/2020 - 09/18/2020 7:00am - 5:00pm (Local Time): The Payments Symposium will provide attendees with the tools needed to set a payments strategy for their organization all the while keeping in mind the risk and compliance issues surrounding this area of your company. The payments environment requires insightful planning, clear direction and enterprise thinking to stay ahead of the competition and retain customers. Together attendees will connect and share success strategies within the various payments channels. This interactive environment will generate ideas to put to work right away.

    Anaheim, CA - 09/16/2020 - 09/18/2020 7:00am - 5:00pm (Local Time):  

    The Payments Symposium will provide attendees with the tools needed to set a payments strategy for their organization all the while keeping in mind the risk and compliance issues surrounding this area of your company. The payments environment requires insightful planning, clear direction and enterprise thinking to stay ahead of the competition and retain customers. Together attendees will connect and share success strategies within the various payments channels. This interactive environment will generate ideas to put to work right away.

    Angie Smith, AAP, NCP

    SVP, Professional Development Events

    Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations. She is also responsible for the development and execution of the WesPay Certificate programs relating to ACH, Check and Cross-Channel Risk.

    Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement. Angie has an extensive background in the development and implementation of policies and procedures relating to check/image processing, exception processing, and Remote Deposit Capture product offerings.

    Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie was the director of education where she was responsible for training various financial institutions relating to check processing and image exchange rules and processes. Prior to working in the payments association arena, Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

    Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

  • WesPay Quarterly Member Update - 3rd Quarter

    Contains 2 Component(s) Includes a Live Web Event on 09/14/2020 at 1:00 PM (PDT)

    Join WesPay for your complimentary Quarterly Member Update. We cover the latest hot topics and happenings in the payments industry. These sessions are provided as a benefit of your WesPay membership. One complimentary line is included each quarter per member organization.

    Join WesPay for your complimentary Quarterly Member Update. We cover the latest hot topics and happenings in the payments industry. These sessions are provided as a benefit of your WesPay membership. One complimentary line is included each quarter per member organization.

  • Faster Fridays: P2P Applications

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/11/2020 at 1:00 PM (PDT)

    It seems everyone is offering or preparing to offer Person to Person (P2P) applications in some shape or form. Financial institutions and FinTechs are in a battle for market-share and it’s become a huge ball of confusion. Zelle, PayPal, Square, Snapcash and others continue to muddy the waters. During this session, we will explore the various types of P2P applications, how they work, features and payment flow.

    It seems everyone is offering or preparing to offer Person to Person (P2P) applications in some shape or form.  Financial institutions and FinTechs are in a battle for market-share and it’s become a huge ball of confusion.  Zelle, PayPal, Square, Snapcash and others continue to muddy the waters.  During this session, we will explore the various types of P2P applications, how they work, features and payment flow.

  • Check Fraud Prevention

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/09/2020 at 1:00 PM (PDT)

    While check volume continues to decrease, check fraud grows 5% annually. Prevention and detection are critical and training your staff is a key element, along with implementing sound operational processes throughout your organization. This session will include the types of fraud taking place in the consumer and corporate check world and discuss how your organization can take preventative steps to mitigate risk.

    While check volume continues to decrease, check fraud grows 5% annually. Prevention and detection are critical and training your staff is a key element, along with implementing sound operational processes throughout your organization. This session will include the types of fraud taking place in the consumer and corporate check world and discuss how your organization can take preventative steps to mitigate risk.

  • Lunchtime Tip: Returns, Recalls, Reversals & Rejects

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/04/2020 at 12:00 PM (PDT)

    There is always confusion as to when we use a stop payment vs. authorization revoked. Are you aware of the rules related to authorization revoked? This Payments Tip will go into detail around the differences between stop payments and revoked authorizations, and when they are to be used. We will also take a look at unauthorized returns, when to use them, what the rules say, and how they differ between consumers and our corporate accountholders.

    There is always confusion as to when we use a stop payment vs. authorization revoked. Are you aware of the rules related to authorization revoked? This Payments Tip will go into detail around the differences between stop payments and revoked authorizations, and when they are to be used. We will also take a look at unauthorized returns, when to use them, what the rules say, and how they differ between consumers and our corporate accountholders.