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  • Certificate - ACH for Customer or Member Services

    Contains 12 Component(s), Includes Credits

    Designed for your first points of customer/member contact, you can improve your service staff's ability to quickly and accurately respond to inquiries about electronic funds transfer services, disputed transactions, and error resolution.

    Designed for your first points of customer/member contact, you can improve your service staff's ability to quickly and accurately respond to inquiries about electronic funds transfer services, disputed transactions, and error resolution.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • Certificate - ACH for Operations

    Contains 12 Component(s), Includes Credits

    This certificate is ideal for operations personnel who want a broader understanding of ACH operational issues and processes, as well as the ability to identify and respond to exception situations. This is a great option for quick training of new operations staff.

    This certificate is ideal for operations personnel who want a broader understanding of ACH operational issues and processes, as well as the ability to identify and respond to exception situations. This is a great option for quick training of new operations staff.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • Certificate - Systems and Information

    Contains 13 Component(s), Includes Credits

    The Systems and Information Certificate is tailored for those working or interested in the more technical side of Payments. This program covers the file formatting of ACH and wire payments, along with a basic understanding of FFIEC examination's data security requirements and fraud.

    The Systems and Information Certificate is tailored for those working or interested in the more technical side of Payments. This program covers the file formatting of ACH and wire payments, along with a basic understanding of FFIEC examination's data security requirements and fraud.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • ACH Operating Rules (Two-Part Series) (Webcast)

    Contains 3 Component(s), Includes Credits

    The ACH Operating Rules series is a two-part webcast designed to provide attendees with an in-depth look at the ACH rules, section by section. This program is targeted for those not familiar with the rule book, or those who need to have a better understanding of how to use the rule book as a reference.

    The ACH Operating Rules series is a two-part webcast designed to provide attendees with an in-depth look at the ACH rules, section by section. This program is targeted for those not familiar with the rule book, or those who need to have a better understanding of how to use the rule book as a reference.

  • California Consumer Privacy Act: Not Just for California Companies (Webcast)

    Contains 2 Component(s), Includes Credits

    The California Consumer Privacy Act becomes effective January 1, 2020. This legislation is the broadest privacy law in the US, with other states looking to adopt similar laws. Its impact will be significant, as it grants broad rights to California consumers (whether customers or not) in terms of providing disclosures on what has been collected, what has been sold, a right to have information deleted (also known as a right to be forgotten) and opt-out and opt-in rights. In this session, Deb Thoren-Peden will highlight key areas you need to know and prepare for as privacy laws develop throughout the country.

    The California Consumer Privacy Act becomes effective January 1, 2020. This legislation is the broadest privacy law in the US, with other states looking to adopt similar laws.  Its impact will be significant, as it grants broad rights to California consumers (whether customers or not) in terms of providing disclosures on what has been collected, what has been sold, a right to have information deleted (also known as a right to be forgotten) and opt-out and opt-in rights.  In this session, Deb Thoren-Peden will highlight key areas you need to know and prepare for as privacy laws develop throughout the country.

    John Curtis, AAP, NCP, APRP (Moderator)

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Cathie Meyer

    Senior Counsel, Los Angeles, Pillsbury, Winthrop, Shaw, & Pittman, LLP

    Pillsbury Senior Counsel Catherine Meyer is recognized by The Legal 500 U.S. as an authority on data protection, privacy and cyber law.

    Cathie’s Los Angeles-based practice includes advising individuals and businesses on financial privacy rights and compliance; protecting customers’ privacy under state, federal and international statutes and regulations; assisting clients when personal information is compromised or threatened; and responding to data breaches. Well-versed in regulations regarding the collection, use, sale, transfer and sharing of customer information for commercial purposes, Cathie regularly counsels on marketing issues applicable to various communications channels and compliance with international privacy directives.

    Deborah Thoren-Peden

    Partner, Los Angeles, Pillsbury, Winthrop, Shaw, & Pittman, LLP

    Deborah Thoren-Peden focuses her Chambers-ranked corporate practice on banking, electronic commerce, privacy, anti-money laundering and Office of Foreign Assets Control regulations.

    Debbie co-leads Pillsbury’s FinTech, Payments & Blockchain team, its Consumer & Retail industry team, its Cybersecurity, Data Protection & Privacy team, and its Unclaimed Property Team. She represents and advises bank and non-bank financial institutions (both domestic and international), money transmitters FinTech, retailers, and a variety of other types of companies. She is a recognized authority with respect to the Bank Secrecy Act and the Patriot Act.

  • ACH Basics (Three-Part Series) (Webcast)

    Contains 4 Component(s), Includes Credits

    This three-part series focuses on the basics of ACH including the history of the network, defining parties to ACH transactions, their roles and responsibilities, the transaction flow and settlement process. We will cover all aspects of exception item processing, including options for handling unauthorized transactions, stop payments and revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH operations, front line staff, treasury sales personnel, and those in similar roles.

    This three-part series focuses on the basics of ACH including the history of the network, defining parties to ACH transactions, their roles and responsibilities, the transaction flow and settlement process. We will cover all aspects of exception item processing, including options for handling unauthorized transactions, stop payments and revoked authorizations. This is a basic overview of ACH and intended for individuals new to ACH operations, front line staff, treasury sales personnel, and those in similar roles.

  • Meet Regulation E & Regulation Z (Webcast)

    Contains 2 Component(s), Includes Credits

    Credit and Debit cards are both vital to the payments industry and although they provide the same level of convenience to cardholders they are governed by different regulations. The objective of this program is to look at each of these regulations and the unique requirements that they have for disclosures, protecting consumers and error resolution.

    Credit and Debit cards are both vital to the payments industry and although they provide the same level of convenience to cardholders they are governed by different regulations. The objective of this program is to look at each of these regulations and the unique requirements that they have for disclosures, protecting consumers and error resolution.

  • Certificate - Card

    Contains 13 Component(s), Includes Credits

    Card transactions continue to dominate the payments space. Whether it's Debit, Credit or Prepaid, financial institutions, merchants and processors are tasked with having an understanding of how plastic is moving money. This is especially true as prepaid cards have become the fastest growing payment channel in the U.S. From the basic overview, to Reg. E investigations, chargebacks and EMV, WesPay's Card Payments Certificate is designed to provide you with a solid overview of card payments, the supporting regulations and your roles & responsibilities.

    Card transactions continue to dominate the payments space. Whether it's Debit, Credit or Prepaid, financial institutions, merchants and processors are tasked with having an understanding of how plastic is moving money. This is especially true as prepaid cards have become the fastest growing payment channel in the U.S. From the basic overview, to Reg. E investigations, chargebacks and EMV, WesPay's Card Payments Certificate is designed to provide you with a solid overview of card payments, the supporting regulations and your roles & responsibilities.

    John Curtis, AAP, NCP, APRP

    SVP, Education & Training

    John has over twenty years of experience in payments and has held positions in Treasury Management, Information Systems and Corporate Training and Development. John was Product Manager for Electronic Payments including ACH, EDI and Emerging Payment Technologies for fourteen years at Bank of the West. He has served as Chairman of WesPay’s Education Committee and as an Advisor to the WesPay Board of Directors. John served as the Chairman of the Board of Payments Resource One (PRO). He is a member of the American Bankers Association Task Force on Payments Law and has lectured on payments topics including legal issues, emerging technologies, compliance and risk management.

    As Senior Vice President of Education and Training, John Curtis oversees the educational offerings for WesPay to ensure members have access to high quality, timely and relevant training that is critical for success in today’s ever changing payments landscape. Before coming to WesPay, John dedicated the previous fourteen years of his career to the payments arena as a Product Manager for Electronic Payments covering ACH, EDI and Emerging Payment Technologies. He holds the AAP, NCP and APRP accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

  • 2019 Payments Update (Webcast)

    Contains 3 Component(s), Includes Credits

    The Payments industry continues to evolve with new and exciting changes in speed and technology, and it wouldn’t be a new year unless those changes were accompanied by some not as thrilling developments, impacting risk and our regulatory compliance areas. In either case, it’s vital to ensure you and your staff are both knowledgeable and prepared. Attend our 2019 Payments Update Workshop and let WesPay give you the tools you need to tackle the upcoming year before changes take effect.

    The Payments industry continues to evolve with new and exciting changes in speed and technology, and it wouldn’t be a new year unless those changes were accompanied by some not as thrilling developments, impacting risk and our regulatory compliance areas. In either case, it’s vital to ensure you and your staff are both knowledgeable and prepared.  Attend our 2019 Payments Update Workshop and let WesPay give you the tools you need to tackle the upcoming year before changes take effect.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Jim Petkovits, AAP, NCP, APRP

    VP, Education

    Jim is Vice President of Education for WesPay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to WesPay members through in-person workshops, webinars and in-house training. Prior to joining WesPay, Jim was the ACH Education and Training Manager for NWCHA since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds the Accredited ACH Professional (AAP), National Check Professional (NCP), and Accredited Payments Risk Professional (APRP) accreditations.

    Connie LaChance, AAP, NCP, APRP

    Vice President, Education & Training

    Before coming to WesPay, Connie has spent nearly twenty years working in the Credit Union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, NCP, and APRP designations.

  • Understanding Tokenization (Webcast)

    Contains 1 Component(s)

    Tokenization has become the latest buzz-word in the payments industry, and for good reason. Payment companies and merchants alike are working to incorporate tokenization to secure payment data and stem liability from data breaches. Join WesPay as we host Tim Sloane of Mercator Advisory Group, who will provide a fundamental lesson in tokenization; how it works, who's using this technology, involvement from NACHA and what's on the road ahead.

    Tokenization has become the latest buzz-word in the payments industry, and for good reason. Payment companies and merchants alike are working to incorporate tokenization to secure payment data and stem liability from data breaches. Join WesPay as we host Tim Sloane of Mercator Advisory Group, who will provide a fundamental lesson in tokenization; how it works, who's using this technology, involvement from NACHA and what's on the road ahead.